AUSTRALIA & INTERNATIONAL SHIPPING
We can not deliver to PO Box addresses.
🇦🇺 AUSTRALIA SHIPPING
For inflatable products, and some none inflatable products, we offer FREE SHIPPING for orders over $149 for and a flat rate of $16.95 for orders under $149. This applies to most areas of Australia. A small Shipping Sur Charge May apply to regional locations. We will notify you after your order is placed or you can enquire prior.
All Winnerwell Camping products are free shipping.
If you live in a rural/semi rural area, non metro WA, N QLD, TAS & NT, or require one of our RIB boats, a shipping sur charge may apply. You may still place your order and we will reach out to you via email shortly afterwards to quote before we process your payment. Alternatively, you could contact us prior to placing your order. We keep this cost as low as we possible can.
Our shipping time frame is typically 3-6 working days although we ask to allow 14 days for shipping matters which are out of our control.
Most of our free gifts will arrive separately to your order and may take 5-7 weeks to arrive.
🌎 SHIPPING OUTSIDE OF AUSTRALIA
Aqua Marina branded products
All orders for Aqua Marina products incur a $29 shipping charge for orders under $230. For orders over $230 the shipping cost is $49.
Please contact us for a shipping quote for non Aqua Marina branded products. We do not supply Aquaglide branded products to the US Or UK.
Please allow 7-14 days for your order to arrive. Orders can take up to 7 days to dispatch.
We are not liable for any possible import duties or tax at the receiving end. Such charges are not always applicable.
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. We then automatically reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on back order or unavailable, we will void the pre-authorisation and reach out to you via e-mail ASAP. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will usually ship within two business days from the date of your order. Aqua Marina branded products may take up to 7 days to dispatch. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when completing your order.
We make every effort to ensure that you receive your order with in the time frame stated. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible.
Damages
River to Ocean Adventures is proud to offer customers quality products. We will endeavor to supply you with the product you have ordered in perfect condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers.
If you receive a damaged item, please contact us within 3 business days of receiving the goods at info@rivertooceanadventures.com.au. Please supply your order number from your original confirmation e-mail, as well as a description and images of the damage along with your e-mail address and phone number. Once we receive all the necessary information we will contact you with the next steps.
Cancellations & Refunds
In the event of a change of mind you will need to contact us and have your item/s returned to us strictly within 30 days from the date of ordering. If you had a pre order your item, the 30 days will not commence until dispatch for this item.
We will not refund any shipping charges, you the customer will incur the cost of the return and the original postage. The original shipping costs will be quoted to you and you will be refunded minus all postage costs. You may also incur a 10% restocking fee depending on brand.
If you have any concerns, please reach out to us and we will advise the postage cost prior to you placing an order.
Should the returning item have been purchased as a package with other items, these items will then be classed as separate purchases and charged at full price.
Goods must be returned in original condition and in the original packaging with all parts and accessories, in a re-salable condition.
In the unfortunate and rare event of your product having a defect, a warranty claim will need to be placed. A replacement part will then be shipped out to you free of charge. We do not offer refunds for defects that can be resolved through warranty. Please contact us via email with regards to your claim.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of a change of mind when the product has not yet been shipped from our warehouse then we will refund both the shipping costs and the cost of goods. If the Goods have already left the warehouse then you will incur the shipping costs for both to and from your delivery address.
Warranty
You will receive the full manufacturers Warranty. This is usually 1 year unless stated otherwise in the product description. Warranty claims are determined by the manufacturer and not by River to Ocean Adventures.
For a warranty claim, please contact info@rivertooceanadventures providing details of your claim. Please allow 2-5 working days for us to reach out to our supplier and have your warranty claim processed.
For Aquaglide warranty, please fill out the form in the link below. Aquaglide will process your request directly:
https://aquaglidesupport.zendesk.com/hc/en-us/requests/new
