AUSTRALIA & INTERNATIONAL SHIPPING

We can not deliver to PO Box addresses. Deliveries are ATL.

*Discount codes will not apply to rigid Paddle Boards or Aqua Marina, Zodiac & Zray branded items.

🇦🇺 AUSTRALIA SHIPPING 

For inflatable products, and some none inflatable products, we offer FREE SHIPPING for orders over $149 for and a flat rate of $16.95 for orders under $149. This applies to most areas of Australia. A small Shipping Sur Charge May apply to regional locations. We will notify you after your order is placed or you can enquire prior. 

Please contact us for a quote for large commercial water inflatables.

All Winnerwell Camping products are free shipping over $89. 

If you live in a rural/semi rural area, non metro WA, N QLD, TAS & NT, or require one of our RIB boats or SUP’s a shipping sur charge may apply. You may still place your order and we will reach out to you via email shortly afterwards to quote before we process your payment. Alternatively, you could contact us prior to placing your order. We keep this cost as low as we possible can.

Our shipping time frame is typically 3-6 working days although we ask to allow Aprox 14 days for shipping matters which are out of our control & also for Aqua Marina branded items.

Most of our free gifts will arrive separately to your order and may take 5-7 weeks to arrive.

AQUA MARINA BRANDED ITEMS

Delivery of Aqua Marina branded items is currently aprox 14 days from date of ordering. If you live in a rural area then delivery may take a little longer. Tracking information for these items is usually received after 1 week. 

🌎  SHIPPING OUTSIDE OF AUSTRALIA 

Aqua Marina branded items

All international orders for Aqua Marina products incur a $25 shipping charge for orders under $230.  For orders over $230 the shipping cost is $39.

Please allow aprox 14 days for your order to arrive. Orders can take up to 7 days to dispatch.

Order Confirmation 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  We then automatically reach out to our suppliers to confirm that it is in stock and available for shipment.  If your item is on back order or unavailable, we will void the pre-authorisation and reach out to you via e-mail ASAP.  If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will usually ship within two business days from the date of your order.  Aqua Marina branded products may take up to 7 days to dispatch. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when completing your order. 

We make every effort to ensure that you receive your order with in the time frame stated. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible.

Deliveries are ATL and we do not take responsibility for items going missing from your property after delivery.

Damages

River to Ocean Adventures is proud to offer customers quality products. We will endeavor to supply you with the product you have ordered in perfect condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers.

If you receive a damaged item, please contact us within 3 business days of receiving the goods at info@rivertooceanadventures.com.au. Please supply your order number from your original confirmation e-mail, as well as a description and images of the damage along with your e-mail address and phone number. Once we receive all the necessary information we will contact you with the next steps.

Cancellations & Refunds

In the event of a change of mind you will need to contact us and have your item/s returned to us strictly within 30 days from the date of ordering. If you had a pre order your item, the 30 days will not commence until dispatch for this item. 

We will not refund any shipping charges, you the customer will incur the cost of the return and the original postage. The original shipping costs will be quoted to you and you will be refunded minus all postage costs. You may also incur a 10% restocking fee depending on brand. 

If you have any concerns, please reach out to us and we will advise the postage cost prior to you placing an order.

Should the returning item have been purchased as a package with other items, these items will then be classed as separate purchases and charged at full price. 

Goods must be returned unused, and in the original packaging with all parts and accessories, in a re-salable condition.  

In the unfortunate and rare event of your product having a defect, a warranty claim will need to be placed. A replacement part/product will then be shipped out to you free of charge. We do not offer refunds for defects that can be resolved through warranty. Please contact us via email with regards to your claim.

Aquaglide warranty information can be found below:

https://www.aquaglide.com/warranty/

Refunds will only be issued to the original credit card that you use when placing your order.

In the event of a change of mind when the product has not yet been shipped from our warehouse then we will refund both the shipping costs and the cost of goods.  If the Goods have already left the warehouse then you will incur the shipping costs for both to and from your delivery address. 

Warranty

You will receive the full manufacturers Warranty. This is usually 1 year unless stated otherwise in the product description. Warranty claims are determined by the manufacturer and not by River to Ocean Adventures. 

For a warranty claim, please contact info@rivertooceanadventures providing details of your claim. Please allow 2-5 working days for us to reach out to our supplier and have your warranty claim processed. 

For an Aquaglide warranty claim, please fill out the form in the link below. Aquaglide will process your request directly:

https://aquaglidesupport.zendesk.com/hc/en-us/requests/new

Have you found this item for less elsewhere? We'll beat it ...just ask!

We work very hard to ensure that we offer the absolute best prices online.  If you find your item with a lower price than ours, just contact us and we can usually beat it!  We want you to feel confident that you are getting the absolute best price for the product that you are ordering. 

Our Price match has some limitations:

• Promotions such as rebates, free plus shipping offers and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website. This doesn't include third party platforms and discount sites such as Ebay.

• The competitor must be an Authorised Retailer of the product in question and must not have a physical store.

• The Price Match includes the item price and shipping costs
• The online store must show prices in AUD.
• We will not sell below market value 
• We reserve the right to decline a price match request.

Hi there and welcome!

We're a family run business offering a wide range of watercraft & camping equipment from some of the best brands in the world.  We're based in South Australia with the majority of products being shipped from QLD.  We ship all products Australia wide and offer international shipping for Aqua Marina branded products (other products on request). 

With the exception of a few non inflatable products, shipping is FREE over $149! We also offer free shipping for all Winnerwell Stoves & Accessories over $88.

Spending time in the ocean and in the outdoors is our passion and we know whats important when it comes to purchasing equipment.  We only offer products from reputable brands with quality and maximum fun in mind!

We care about our customers and our quick and friendly customer service will ensure that you are purchasing the best product for your needs. Feel free to contact us here for a quick response. You'll also find a live chat button & Facebook messenger button at the bottom of the screen.

Our prices are competitive and our best price guarantee will give you confidence when shopping with us.  We have built  up a reputable establishment since 2016 and have provided hundreds of happy customers with quality products that are made to last!

You will notice our wide range of Inflatable water sports equipment. Inflatables are fast becoming the buyers choice due to the convenience in transportation, quality in manufacturing and practical design features.  You will not be disappointed with the products that we have to offer.

Why Choose River to Ocean Adventures?

• 30 Day Money Back Guarantee

You can purchase from us with confidence knowing that we offer a 30 day money back guarantee!  See terms and conditions here

• Quality Products

• Australian Owned 

We're an Australian owned company operating in Australia and internationally

• Minimum 12 Month Manufacturer's Warranty

Buy with confidence knowing that your purchase is backed by the full manufacturers warranty. All of our products have at least a 12 month warranty. 

• Free Shipping Over $149

We offer free shipping on all items over $149. The price you see is the price you pay. 

• Free Gifts 

Many of our items include free gifts!

• Safe and Secure Payment

Our website has SSL Encryption site wide ensuring that you're always safe when shopping with us. 

• Buy Now, Pay later

We offer ZipPay so that you can buy now and pay later...interest free!

• Quick Dispatch

Your order will usually be dispatched within 2 business days. Tracking information will be received via email when your order is on it's way. 

• Quick Customer Service

Need help with something? We're here to answer your quires 7 days a week via live chat, Facebook messenger chat, our contact form, by phone or by email at sales@rivertooceanadventures.com.au. 

• Best Price 

We always aim to offer the lowest prices so that you can feel confident when ordering from us. If you find the same item at a lower price elsewhere, we can usually beat it! See our price match policy.

• Authorised Dealer

AUSTRALIAN REGISTERED BUSINESS -  ABN 36 619 442 201