FAQ's

Can I collect items?

We accept collections for the below brands. Please make a note after adding to cart if you would like to collect your order and we will reach out to you.

Aquaglide - This brand of products can be collected from the warehouse in Yatala QLD. This is not a showroom and items are not on display.  

Aqua Marina & Kolibri - Aqua Marina & Kolibri products can be collected from near the Airport in Adelaide. 

 

How long does delivery take?

Our delivery time frame is typically 2-7 working days although any courier delays are out of our control.

 

Can I use more than one discount code?

Only one discount code may be applied at the checkout. 

 

I have found the product cheaper elsewhere

We can usually offer the best price for all of our items.  Just contact us with details and we will assist.

A shipping method isn't showing at checkout

We ship Australia wide although occasionally rates fail to show at the checkout. Just contact us and we will put the order through for you. 

What happens if an item is out of stock after I order?

In the rare event that an item is out of stock we will reach out to you within 24 hours to advise of an ETA. You may choose to wait for the product to come into stock or request a full refund.

My order has only been part delivered, what do I do?

This can happen from time to time and it may be that the rest of your order is near by and on it's way.  You can contact the courier for an update or alternatively you can contact us.

I can't find where to enter the discount code

If you are ordering from a mobile, just head to the cart and click 'order summary' at the top and the box will drop down.  If you are on any other device, you may need to start the checkout process from the beginning.  Just contact us if you're still having issues.

Do you have a store that I can visit?

We are an online only retailer and do not currently have a physical store. Reach out if you have any queries about our products. We may have additional images or videos to help showcase the item. 

How long is delivery?

Delivery time frames depend on location but typically takes 2-6 business days.

If you have ordered multiple items and from different brands, your order may arrive on different days. 

What payment method can I use?

We accept a variety of payment methods including, Mastercard, Visa, Paypal and Zippay.

Zippay allows you to purchase the product now and pay later...interest free!

What should I do if my item is damaged?

Please inspect your order upon arrival and ensure you note any damages or missing items. Please notify us of any faulty or damaged goods within 3 days of receipt of the goods via email at info@rivertooceanadventures.com.au. 

Please provide photos indicating the damage to the item as well as a description of the damage. Once we receive this information, we will aim to resolve the issue ASAP.

Damaged or faulty goods will be replaced at no charge providing you notify us within the timeframe stated.

There is air leaking from the SUP valve

This is usually due to one of the below reasons:

1) The valve may simply need to be tightened. You can do this with the spanner tool that come with the SUP.

2) The drop-stitch threads may be sandwiched between the valve and the valve nut inside the board. Using the spanner tool, unscrew the valve and ensure that all threads are pushed down behind the valve. You may need to retrieve the valve from behind the threads. Screw the valve back on tightly using the spanner.

Can I use a compressor or bike pump on the SUP's or Kayaks?

These types of pumps are not recommended due to the risk of over inflation. The dual action hand pumps or 12V pumps are the best options.