FAQ's
Can I collect items?
We accept collections for the below brands. Please make a note after adding to cart if you would like to collect your order and we will reach out to you.
Aquaglide - This brand of products can be collected from the warehouse in Berrinba QLD. This is not a showroom and items are not on display.
Island Inflatables - This brand of products can be collected from Menai, NSW.
Aqua Marina - Most, but not all, Aqua Marina items can be collected from near the Airport in Adelaide. Please contact us prior to ordering if you wish to collect so we can check stock in this location.
Winnerwell - This brand can be collected from Nunawading, VIC
How long does delivery take?
Our delivery time frame is typically 2-7 working days although any courier delays are out of our control.
The below chart states our typical delivery timeframes per state depending on the brand of product ordered.
Can I use more than one discount code?
I'm sorry but only one discount code may be applied at the checkout.
I have found the product cheaper elsewhere
We can usually offer the best price for all of our items. Just contact us with details and we will assist.
A shipping method isn't showing at checkout
We ship Australia wide although occasionally rates fail to show at the checkout. Just contact us and we will put the order through for you.
What happens if an item is out of stock after I order?
In the rare event that an item is out of stock we will reach out to you within 24 hours to advise of an ETA. You may choose to wait for the product to come into stock or request a full refund.
My order has only been part delivered, what do I do?
This can happen from time to time and it may be that the rest of your order is near by and on it's way. You can contact the courier for an update or alternatively you can contact us.
To reduce the cost of shipping, our products are sent directly from our suppliers' warehouses. This means when ordering multiple products, they may be shipped to you in multiple packages and arrive on separate days.
I can't find where to enter the discount code
If you are ordering from a mobile, just head to the cart and click 'order summary' at the top and the box will drop down. If you are on any other device, you may need to start the checkout process from the beginning. Just contact us if you're still having issues.
Do you have a store that I can visit?
We are an online only retailer and do not have a physical store. Reach out if you have any queries about our products. We may have additional images or videos to help with showcasing the item.
How long is delivery?
Delivery time frames depend on location but typically takes 3-5 business days.
If you have ordered multiple items and from different brands, your order may arrive on different days.
What payment method can I use?
We accept a variety of payment methods including, Mastercard, Visa, Paypal and Zippay.
Zippay allows you to purchase the product now and pay later...interest free!
What should I do if my item is damaged?
Please inspect your order upon arrival and ensure you note any damages or missing items. Please notify us of any faulty or damaged goods within 3 days of receipt of the goods via email at sales@rivertooceanadventures.com.au.
Please provide photos indicating the damage to the item as well as a description of the damage. Once we receive this information, we will aim to resolve the issue ASAP.
Damaged or faulty goods will be replaced at no charge providing you notify us within the timeframe stated.
There is air leaking from the SUP valve
This is usually due to one of the below reasons:
1) The valve may simply need to be tightened. You can do this with the spanner tool that come with the SUP.
2) The drop-stitch threads may be sandwiched between the valve and the valve nut inside the board. Using the spanner tool, unscrew the valve and ensure that all threads are pushed down behind the valve. You may need to retrieve the valve from behind the threads. Screw the valve back on tightly using the spanner.
I am having problems inflating the floor of the Chinook kayak
The new 2021 chinook uses a Boston valve on the side tubes, and a "Small Boston" valve on the floor. We use this smaller floor valve so as to keep the floors thin, which affects the handling of the boat. However,it’s recently been pointed out that the smaller valve is not ideal. Because the "Small Boston" adapter is not common, we have included 2 with each boat. The 25mm bayonet adapters should be found packaged with the repair kit. This is the correct adapter for the small Boston valve, but it needs to be inserted firmly.
There are creases on the kayak, is this normal?
Some kayaks may present with creases. These are fold lines and do not affect the longevity or functionality of the kayaks. They affect the top 0.02mm of the material and tend to fade out with exposure to the sun and with use.
Can I use a compressor or bike pump on the SUP's or Kayaks?
Sorry but these types of pumps are not compatible. The dual action hand pumps or 12V pumps are the best options.
